Frequently Asked Questions

Q: Are bed linens and towels included in the vacation rental fees?
A: All vacation rentals have sheets for every bed and sofa bed, bath, hand and face towels, and kitchen linens.

Q: Is the internet or wireless?

A: Every vacation rental we manage has wireless internet. However, our properties are high up in the mountains and sometimes the connection can be slow.

Q: Can I pay the rent in multiple payments?
A: No, 100% of the money is due when the property is booked.

Q: Can you hold a place for me for a few days, a week, or until I decide?
A: Because each vacation rental is unique, we do not, as a rule, hold dates. We take online bookings, and we accept major credit cards to make the process easy.

Q: What is your cancellation policy?
A: Cancellation/Date Change policies apply only to confirmed reservations. For any cancellations or date changes, a 10% processing fee will be charged on the total amount of the reservation if made at anytime. If you should cancel within 60 days of arrival date, 25% of the total amount will be charged. If you should cancel within 30 days of arrival date, or if you should not show up at all, 100% of the total amount will not be refunded. However, if you can give us fair warning, and we are able to rebook your confirmed dates to another party, the processing fee will be 25% of the total amount. While they are a rarity, no refunds will be given for occurrences beyond our control including weather, health issues, road conditions, power outages, cancelled flights, early check-outs, no-shows, or date changes. Because unforeseen circumstances may arise, we strongly recommend that you purchase trip insurance. This is for your protection and is a wise and very affordable investment for your own peace of mind.

Q: We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?
A: No. We must ensure that each guest has a great vacation rental experience. That means we are responsible for cleaning. Its vacation, wipe up, gather the linens, put out the trash, but let someone else clean the place!

Q: Will you consider a small dog / declawed cat / well behaved hairless dog / etc?
A: Unfortunately we do not allow any pets at any of our vacation rentals. Our guests expect it. Pets are not allowed.

Q: Can we smoke on the balcony, the patio, with the windows open?
A: No. All units offered by Yosemite Grand Vacation Rentals are strictly non smoking. Smoking is never allowed anywhere on any of our properties. Smoking in a unit is cause for eviction.

: Your guest limit says “A” can we bring 1 more and they can sleep on the floor? Or We have “A” people plus a baby (toddler, etc.), is that ok?
A: No. Our occupancy limits are strict. We don’t make exceptions. This keeps our properties nice and our neighbors, owners, and homeowners associations happy.

Q: Do I have to pay the TOT tax fee; I saw listings on VRBO that do not collect tax?
A: Yes. Our vacation rentals are legal and we pay all of our taxes. These taxes help to keep the areas you visit as nice as they are. We comply to the letter of the law.

Q: What time is check in? What time is check out?
A: Check in is any time AFTER 4 PM. Do not arrive early at your vacation rental; we need this time to prepare your vacation home for your stay. Check out is at 11 AM sharp. Again, we need this time to prepare the vacation rental for the next guest.

Q: Can we have early check in? Or late departure?
A: That depends. During the height of the season, no; back to back rentals require a tight schedule from our crews. At other times we may be able to arrange something ahead of time, but keep in mind that if someone books the day before or after your stay we may have to cancel the early check in or the late departure.

Q: Will you take $xyz for our stay?
A: Our prices are firm and fair. We will occasionally offer last minute specials, and encourage you to sign up for our email list, follow us on Facebook, or return to our web site often where we will post any vacation rental specials.

Q: You state a 2 (or more) night minimum, will you make an exception?
A: That depends: on the unit, the season, and the circumstances. It never hurts to ask.

Q: Are your vacation rentals handicap accessible?
A: No, our homes have stairs that lead to most of the entrances. We do not have handicap accessible homes.

Q: Are all your units inside Yosemite National Park?
A: Yes. Every unit is located inside Yosemite National Park in a housing development called Yosemite West.

Q: Is there air conditioning?
A: No, we do not have air conditioning in any of our properties

Q: Are there a washer and dryer in the vacation rental?
A: Yes, all of our properties have a washer and a dryer the are free to use.

Q: What do I need to bring?
A: All Yosemite Grand Properties provide the basic essentials for your stay. Including toilet paper, towels, cooking utensils, and dining utensils. Here are the things you should bring:
• Groceries (There are no grocery stores inside the park!)
• Paper Towels
• Aluminum Foil
• Plastic Wrap
• Condiments
• Toiletries
• Laundry Detergent

Q: Is there a maximum number of vehicles allowed at a property?
A: Yes, each property only allows 2 vehicles per each property. However there is extra parking but you must ask in advance. These extra spaces are first come, first serve.

Q: Do you provide cribs or highchairs?
A: Yes, but you need request a crib or a highchair prior to your stay.